by Noah Larsen | Sep 24, 2019 | Patient Experience
Control charts, or “Shewhart charts,” have become increasingly popular as part of a hospitals’ quality improvement regimen. They are often used when analyzing hospital acquired infections, emergency room wait times, and several other quantitative processes that need...
by Noah Larsen | Sep 19, 2019 | Patient Experience
Reliability is the degree to which a measure will produce the same result every time. A ruler is inflexible; its demarcations do not vary. When we use it to measure a block of wood, for example, it produces the same result every time. Likewise, a good survey question...
by Noah Larsen | Sep 18, 2019 | Patient Experience
Conducting senior leader rounding (SLR) in the ambulatory setting is an equally rewarding experience for the executive conducting the rounds and the staff/providers or leaders visited in their place of practice. While conducting SLR in the ambulatory setting is very...
by Isaiah Dominguez | Sep 6, 2019 | Patient Experience
On desktops, PRCEasyView.com® was the industry’s first online data analysis platform. Fast forward to today and PRC continues to break ground: introducing the PRC EasyView® app, the industry’s first real time data and reporting platform for mobile devices. PRC’s real...
by Noah Larsen | Sep 4, 2019 | Patient Experience
For many hospitals, PRC uses stratified sampling at the discharge unit level to measure the inpatient experience. This sampling strategy ensures that all units are receiving adequate data on which to base action plans, monitor progress, and assess improvements. Even...
by Isaiah Dominguez | Aug 30, 2019 | Excellence Accelerator, Patient Experience
Are your HCAHPS improvement efforts not yielding the outcomes you want to achieve? Invigorate your organization’s patient experience with the PRC Excellence Accelerator® HCAHPS Bootcamp! This two-part virtual learning event via webinar will empower your team with...
