by Noah Larsen | May 21, 2020 | Employee Experience, Excellence Accelerator
Created by PRC Excellence Accelerator® coaches in partnership with Maryland Healthcare Education Institute, the Compassion Tribe Video Series is a collection of videos to help healthcare organizations manage, work, and lead during the COVID-19 health crisis, with this...
by Noah Larsen | May 21, 2020 | Excellence Accelerator, Patient Experience
Created by PRC Excellence Accelerator® coaches in partnership with Maryland Healthcare Education Institute, the Compassion Tribe Video Series is a collection of videos to help healthcare organizations manage, work, and lead during the COVID-19 health crisis, with...
by Isaiah Dominguez | Dec 6, 2019 | Excellence Accelerator, Patient Experience, Utility
PRC was excited to host our second, sold out Excellence in Healthcare Summit in Tulsa, OK on Nov 15th, 2019. Our experienced team of presenters from PRC, Excellence Accelerator®, and Industry leaders engaged a full house of attendees on a range of topics from...
by Noah Larsen | Nov 5, 2019 | Excellence Accelerator, Patient Experience
Experience Mapping is an organic process that maps the patient experience before, during, and after care delivery. It takes the perspective of the patient, identifying multiple “touchpoints” that create moments to build trust, confidence, and...
by Isaiah Dominguez | Aug 30, 2019 | Excellence Accelerator, Patient Experience
Are your HCAHPS improvement efforts not yielding the outcomes you want to achieve? Invigorate your organization’s patient experience with the PRC Excellence Accelerator® HCAHPS Bootcamp! This two-part virtual learning event via webinar will empower your team with...
by Isaiah Dominguez | Jul 12, 2019 | Excellence Accelerator, Patient Experience
At its simplest, Service Recovery is a set of tools and techniques that can be used to make things right after something has gone wrong with the healthcare experience. Service Recovery should activate the moment we identify we have not met the patient or their loved...
