by Isaiah Dominguez | Jul 25, 2019 | Employee Experience, Patient Experience
“Cinderelly, Cinderelly, night and day it’s Cinderelly. Make the fire, fix the breakfast, wash the dishes, do the mopping, and the sweeping and the dusting—they always keep her hopping. She goes around in circles till she’s very, very dizzy, still they...
by Isaiah Dominguez | Jul 17, 2019 | CHNA, DEI
The CDC (Center for Chronic Disease Prevention and Health Promotion) defines chronic health conditions as lasting a year or more, requiring ongoing medical attention and often limiting the activities of daily living. The PRC National Health Survey identified eight in...
by Isaiah Dominguez | Jul 12, 2019 | Excellence Accelerator, Patient Experience
At its simplest, Service Recovery is a set of tools and techniques that can be used to make things right after something has gone wrong with the healthcare experience. Service Recovery should activate the moment we identify we have not met the patient or their loved...
by Isaiah Dominguez | Jul 11, 2019 | Employee Experience
How Nurse Bullies are Affecting Healthcare and How to Transform Better Work Environments When the word “bullying” comes up, the mind naturally turns to students. While bullying likely affects kids the most, unfortunately, it’s not something the rest of us are exempt...
by Isaiah Dominguez | Jul 2, 2019 | Utility
On New Year’s Day, we started 2019 with a new tagline: Healthcare Differently. We wanted to do more than just make New Year’s Resolutions (though you’ll be pleased to hear that the resolutions we did make are going well) we wanted to start seeing more than just the...
