by Isaiah Dominguez | Jun 26, 2019 | Employee Experience, Patient Experience
“Slow and steady wins the race.” Remember this phrase? This underlines the method of sustaining the simplicity of “quality over quantity.” Hospitals are routinely exploring fresh new ideas to improve team building through patient, employee, and the physician...
by Isaiah Dominguez | Jun 25, 2019 | Patient Experience
We’re excited to start the summer learning about CAHPS! Join Jan Gnida, CPXP, Senior Vice President of Research Operation and Erin Godden, CAHPS Communications Manager, to get the latest news from the Centers for Medicare & Medicaid Services (CMS) about...
by Isaiah Dominguez | Jun 14, 2019 | Utility
While preparing our new campaign to reshape healthcare market research, we realized sometimes the language is the hardest part! Here are some of the best outtakes from our filming session. While we may have to leave the terminology to the professionals, we’ll...
by Isaiah Dominguez | Jun 14, 2019 | Physician Partnership
Observations From The Bedside Presented by: Brooke Billingsley Wednesday, June 12 at 1:00 p.m. CT How’s the view up there? While it is believed that most providers are great at observation, brush up on your skills with an interactive webinar revealing insights on how...
by Isaiah Dominguez | Jun 10, 2019 | Patient Experience
As we strive to create patient experiences that always meet or exceed expectations, it’s important to recognize that sometimes we will disappoint or even anger the patients and family members we are called to serve. We can all relate to times we have felt upset by a...
