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Cultivating Cultural Competency
While the importance of understanding a patient’s spoken language is almost a given at this point, many often overlook the role of the culture which supports that language.
Improving Teamwork and the Overall Quality of Care
How can you leverage your top key drivers to drive your overall quality of care and ultimately improve the patient experience? What does maintainable work using best practices and sustainment initiatives look like?
How do Your Hospital/Physician Relations Stack Up?
Healthy and effective working relationships are important to all industries. Hospital/physician relations is no different.
Chicago Exclusive! Rising Responses, Rising Scores...
Chicago Exclusive! Rising Responses, Rising Scores Webinar
Getting smart about smart hospitals
Using smart technology to strengthen the patient experience through comfort, trust, and communication sounds daunting, but as healthcare pushes ahead into the mid-21st century, the technology becomes available to implement a smarter way to care and create a better patient experience.
What could I have done differently
If excellence is the measurement goal, why not just ask patients how to get there? Would that not be the most direct path to success?