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Evolving Differently: The Next Generation of Measu...
One of the things I am most proud about at PRC is our devotion to creating Patient Loyalty, so it was refreshing to our team to see the latest Health Affairs article, “The Next Generation of Measuring Patient Experience.”
HCAHPS Survey Eligibility Guidelines
Which patients are included in the HCAHPS survey?
4 Tips on Benchmarking
Benchmarking is a process by which a group or entity can see how they compare against other like groups or entities, giving us a sense of how well we are doing and helping us to identify room for growth.
Changing Your Internal Story, Leaving Self Sabotag...
I just returned from a mid-winter getaway to a warmer climate with my husband and kids. It’s always interesting how a brief sabbatical from work always seems to lead me right back to my work.
Giving Employee Feedback
How should I give feedback to my employees?
Discharge Communication
Patients’ perceptions and rating of Discharge Communication have long perplexed leaders, staff and physicians across America’s Hospitals and Health Systems.