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PRCcast Mondays with Mel: Season 02 – Traile...

Dec 23, 2019 | Utility

We started Mondays With Mel one year ago with the goal of giving even the smallest voices in healthcare a platform to share their stories.

HCAHPS Calendar for 2020

Dec 17, 2019 | Patient Experience

PRC is a partner in every sense of the word — we define success the way our clients define success.

PRC Best Practices: Communication

Dec 16, 2019 | Patient Experience

PRC’s Best Practices series provides insights from clients for clients to share successful methods on various topics, with this piece discussing communication.

Happy Holidays, From PRC

Dec 11, 2019 | Utility

Whether you’ve hung the stockings, started snacking on candy canes, or are waiting for that next wintery day, the holiday season has arrived!

How does Survey Response Rate Impact HCAHPS Summar...

Dec 9, 2019 | Patient Experience

We found that all HCAHPS dimensions were positively correlated with survey response rate. In other words, as response rate increases, HCAHPS dimension scores rise as well.

Restoring Professionalism

Dec 6, 2019 | Employee Experience

Combating incivility, gossip, and bullying.