by Isaiah Dominguez | Jul 25, 2019 | Employee Experience, Patient Experience
“Cinderelly, Cinderelly, night and day it’s Cinderelly. Make the fire, fix the breakfast, wash the dishes, do the mopping, and the sweeping and the dusting—they always keep her hopping. She goes around in circles till she’s very, very dizzy, still they...
by Noah Larsen | Jul 24, 2019 | Patient Experience
Your PRC Patient Experience Study asks patients, “How would you rate your overall safety? Excellent, Very Good, Good, Fair, or Poor?” This safety question is one of the most common Key Drivers of Excellence® for how patients feel about their overall quality of care in...
by Noah Larsen | Jul 17, 2019 | Patient Experience
One of the most powerful techniques to improve and sustain an outpatient department or ambulatory care experience that drives patient loyalty is implementing ways to keep patients informed throughout their visit. When patients make outpatient/ambulatory appointments,...
by Noah Larsen | Jul 15, 2019 | Patient Experience
CARES was designed by our PRC Excellence Accelerator® team to create highly reliable patient experiences of care through behaviors. CARES is built to be something simple to remember, realistic to train and teach, easy to execute across your organization. Our team was...
by Isaiah Dominguez | Jul 12, 2019 | Excellence Accelerator, Patient Experience
At its simplest, Service Recovery is a set of tools and techniques that can be used to make things right after something has gone wrong with the healthcare experience. Service Recovery should activate the moment we identify we have not met the patient or their loved...
by Noah Larsen | Jul 3, 2019 | Patient Experience
Patient Safety is a foundational expectation of the patient experience and an important driver of loyalty. The reality is that the role of the patient is foreign for us as individuals—especially in the outpatient and ambulatory settings where we have more limited time...
