by Isaiah Dominguez | Nov 20, 2019 | Patient Experience, Utility
Personally, I love to take advantage of opportunities as they present themselves. Whether a prospect comes at me professionally or in my private life, I can’t resist the chance to experience, pursue, or learn something new. One might even call this FOMO—or “fear of...
by Noah Larsen | Nov 12, 2019 | Patient Experience
Our Best Practices series provides insights from clients for clients to share successful methods on various topics. As your trusted partner in healthcare, we offer these pieces of Premium Content for our clients to learn from each other with real-time...
by Isaiah Dominguez | Nov 12, 2019 | Patient Experience
On August 8, 2019, CMS published the proposed rule in the Federal Register for the Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems. At this time, CMS is not proposing any changes to the 2020 OAS CAHPS survey. If finalized in the...
by Isaiah Dominguez | Nov 8, 2019 | Patient Experience
Update: On November 8, 2019, CMS released the HH CAHPS final rule where they state, “…we are not finalizing the removal of question 10 from all HH CAHPS Surveys.” Upon review of comments from the proposed rule, CMS found that many commenters expressed concern that...
by Noah Larsen | Nov 5, 2019 | Excellence Accelerator, Patient Experience
Experience Mapping is an organic process that maps the patient experience before, during, and after care delivery. It takes the perspective of the patient, identifying multiple “touchpoints” that create moments to build trust, confidence, and...
by Isaiah Dominguez | Oct 23, 2019 | Patient Experience
Each year, acute-care hospitals participating in the Centers for Medicare & Medicaid Services’ (CMS) Hospital Value-Based Purchasing (VBP) program receive scores based on their performance. According to CMS’ website, they designed the VBP program with the intent...
