by Isaiah Dominguez | Mar 7, 2019 | Employee Experience, Excellence Accelerator, Patient Experience, Physician Partnership
Benchmarking is a process by which a group or entity can see how they compare against other like groups or entities, giving us a sense of how well we are doing and helping us to identify room for growth. Yet, as anyone who has tried comparing the ever-perplexing...
by Isaiah Dominguez | Mar 6, 2019 | Employee Experience
How a Caregiver’s Self-Sabotaging Behavior Can Affect the Service Excellence I just returned from a mid-winter getaway to a warmer climate with my husband and kids. It’s always interesting how a brief sabbatical from work always seems to lead me right back to my work....
by Noah Larsen | Mar 5, 2019 | Employee Experience
Employees need consistent feedback for optimum performance. Providing feedback reinforces what’s working, improves what’s not working, and presents a timely opportunity to recognize employees and say “thank you.” The easiest way to provide feedback is through regular...
by PRC | Feb 26, 2019 | Employee Experience
Traditionally, Nurse Leaders are promoted from technical, clinical positions to management positions based on a certain skill set and style. Today’s VUCA (volatile, uncertain, complex, and ambiguous) healthcare environment requires not a single style but the...
by Noah Larsen | Feb 22, 2019 | Employee Experience
Before we can learn from our successes, we first have to discover where they are. There are endless ways to slice and dice your data on PRCEasyView.com®, but here are some quick tips for illuminating your bright spots.
by Isaiah Dominguez | Feb 22, 2019 | Employee Experience
My Grandpappy was a carpenter, building houses in late twentieth-century Pennsylvania, carefully nestling one-of-a-kind houses into the foothills of the Appalachian Mountains. Unsatisfied to build houses only for buyers, he also built every house my mother ever lived...
