by Noah Larsen | Jun 1, 2019 | Patient Experience
We can all relate to times we have been disappointed by a service, restaurant, travel, or product experience. Chances are, there are instances when that individual or organization stepped in to recover your disappointment, as well as times when no one addressed your...
by Noah Larsen | May 30, 2019 | Patient Experience
Privacy is extremely important for patients and their loved ones in the hospital environment. For many organizations, patients will receive care in semi-private rooms or care in a hallway emergency department bed. These are the realities we face and sometimes there is...
by Noah Larsen | May 25, 2019 | Employee Experience, Excellence Accelerator
A rapid improvement resource from PRC’s Excellence Accelerator® team about teamwork in the workplace.
by Noah Larsen | May 17, 2019 | Employee Experience, Patient Experience
There are few guarantees in healthcare, although change and renovation are likely among those few certainties. Inevitably, most organizations will encounter periods of construction, renovation, or significant modifications to infrastructure. Sometimes, we can...
by Noah Larsen | May 15, 2019 | CHNA
A CHNA glossary of terms for hospitals and public health organizations.
