by Noah Larsen | Mar 17, 2022 | Patient Experience
During a recent HCAHPS update vendor training, CMS discussed preliminary findings from last year’s HCAHPS mode experiment and a loose timeline for what they’re referring to as “HCAHPS 2.0.” CMS conducted a mode experiment with 45 nationally representative hospitals...
by Noah Larsen | Feb 28, 2022 | Patient Experience
Asante is an Oregon-based health system with over 6,000 employees and three acute care facilities and over 40 outpatient clinics that serve approximately 600,000 people throughout Southern Oregon and Northern California. The health system has been named a “Top-15...
by Noah Larsen | Feb 23, 2022 | Employee Experience
Part of the Team: How to effectively include agency nurses in your PX efforts Hosted by Dianna Knight, MSN, RN, NEA-BC, and Aranzazu Conklin, MSN, RN, CPHQ, CCRN-K, of WakeMed Health & Hospitals Patient care teams include more agency nurses than ever before, and...
by Noah Larsen | Feb 17, 2022 | Creating a Culture of Positivity
PRC’s PX Success Series “Creating a Culture of Positivity” sessions provide a framework for embracing and enhancing excellence, keeping a focus on top box, and how to respond to changes in score by avoiding common pitfalls, identifying improvements,...
by Noah Larsen | Feb 17, 2022 | Confidence in Reporting
PRC’s PX Success Series “Confidence in Reporting” sessions educate you on the feedback provided in PRC’s reporting of your patient data, so you are empowered to understand, discuss, and act upon your data. These sessions provide an explanation...
