by James Ratliff | May 24, 2023 | Patient Experience
CMS continues to move forward with its plan to require hospital participation in the OAS CAHPS survey as of January 2024. PRC is beginning discussions to assist our client partners in performing file reviews to determine if any changes are needed to their extract...
by James Ratliff | May 24, 2023 | Consumer & Brand
PRC recently completed gathering the data for the 2023 National Consumer Study. As we begin analyzing the data, I wanted to take a specific look at disparities between urban and rural markets. Our previous blog detailed outmigration, where consumers seek specialized...
by James Ratliff | May 24, 2023 | Employee Experience, Patient Experience
Leslie Lincoln joined Norwalk Hospital in 2013 and was named CNO of the hospital in 2019. The 366-bed acute care hospital is located in Norwalk, Connecticut, and operates as part of Nuvance Health. Through her position, Lincoln and her care teams serve residents of...
by James Ratliff | Apr 24, 2023 | CHNA
In the Community Health Needs Assessments (CHNAs) that PRC has conducted in hundreds of communities across the US in recent years, mental health has consistently emerged as a top priority need. As with these local surveys, our PRC National Health Survey takes a...
by James Ratliff | Apr 24, 2023 | DEI, Patient Experience
In a recent proposed rule, CMS announced several changes for HCAHPS guidelines as a result of observations from the 2021 HCAHPS mode experiment. CMS is currently seeking feedback on the following proposed changes, with the potential for these updates to begin with...
