by James Ratliff | Sep 20, 2023 | CHNA, DEI
In recent years, there is growing recognition in health care, in the American workplace, and in wider society of the importance of addressing systemic issues and supporting individuals of all backgrounds by acknowledging and fostering the values of diversity, equity,...
by James Ratliff | Aug 23, 2023 | Patient Experience
OAS CAHPS Checklist: Protocol to Best Practices OnDemand Webinar Available Now! Join PRC’s CAHPS® experts for a review of the components and changes in the OAS CAHPS program as we move towards mandatory data collection and submission beginning with January 2024...
by James Ratliff | Aug 21, 2023 | Patient Experience
CMS recently finalized proposals for the Hospital Inpatient Prospective Payment Systems (IPPS), which can be viewed here, including updates for the Value Based Purchasing (VBP) program: FFY2026 (CY2024 HCAHPS discharges) Starting with FFY 2026, the VBP program will...
by James Ratliff | Aug 10, 2023 | Patient Experience
In a recent final rule, CMS confirmed several changes for HCAHPS guidelines as a result of observations from the 2021 HCAHPS mode experiment. These changes are listed below and CMS plans for them to begin with discharges from January 1st, 2025, forward. Survey Modes...
by James Ratliff | Aug 8, 2023 | Consumer & Brand, DEI
“Holistic Medicine” is defined as a form of healing that considers the whole person; body, mind, spirits, and emotions. Much like with humans, the health of our institutions providing care requires a holistic approach. Parts of this approach include...
