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The Myth of the Independent Physician
While independent physicians are very much not mermaids, the myths surrounding them nonetheless damage perceptions and relationships.
Outpatient Discharge Communication
Many times, despite our best intentions, there is a disconnect between the communication and actions we put in place to provide discharge/post visit clarity, and we miss the mark in the eyes of our patients.
Ethnography, Thick Data, and Healthcare: How to Le...
In 2016, global tech ethnographer Tricia Wang spoke at TEDxCambridge on “thick data”—the precious, unquantifiable insights gleaned from speaking with actual people.
Adding Patient Perceptions to Control Charts
How do we incorporate patient perception data into Control Charts?
6 Tips for Evaluating and Choosing a Survey Partne...
As the ones interacting, evaluating, and supporting the patient and their families along the continuum of care, caregivers embody a large part of the patient experience.
PRC Survey Reliability
A good survey question should produce the same response from a respondent each time it is asked.