by Noah Larsen | Apr 30, 2019 | Employee Experience, Patient Experience
PRC is devoted to helping our clients create cultures of excellence by building patient, employee and physician loyalty. As a result, focusing on key drivers are essential to patients rating their quality of care as “Excellent”. Teamwork is the most frequently...
by Noah Larsen | Apr 26, 2019 | Patient Experience
Healthcare professionals may see differences in the data provided by surveys conducted by PRC and the data they collect internally. The same patients seemingly providing different responses can be confusing and difficult to reconcile. While differences can certainly...
by Isaiah Dominguez | Apr 26, 2019 | Patient Experience
No matter your position in the healthcare industry, Patient Experience Week is something special. Whether you’re the CFO of a hospital, a frontline nurse manager, or the associate marketing director of a healthcare market research organization (hello!), patient...
by Noah Larsen | Apr 26, 2019 | Patient Experience
When designing action plans that will improve patient perceptions, PRC recommends beginning with your Key Drivers of Excellence®. To improve perceptions of the Overall Target (such as Overall Quality of Care, Overall Rating of the Hospital, Likelihood to Recommend),...
by Isaiah Dominguez | Apr 25, 2019 | Patient Experience
“Hospitals may not be getting enough responses to showcase caregiver efforts” The positive correlation between Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) dimension scores and response rates accentuates the need for hospitals...
by Noah Larsen | Apr 23, 2019 | Patient Experience
Key Drivers of Excellence® are the areas that are most influential to patients’ overall perceptions; they provide you with a more specific place to focus your efforts. The definitions of “Cleanliness,” “Patient Privacy,” and other Key Drivers may vary depending on the...
