by Noah Larsen | Aug 19, 2019 | Patient Experience
Outcomes measures are important and the target of many strategies. But they are not always useful in understanding the journey; they are not helpful in identifying challenges along the way. Put simply, if your outcomes measures don’t move after an action plan has been...
by Noah Larsen | Aug 15, 2019 | Patient Experience
It’s difficult to motivate employees to change by asking them to summit Mt. Everest. Instead of making the challenge sound more daunting, leaders should make it sound more accessible.
by Isaiah Dominguez | Aug 15, 2019 | Patient Experience
CMS published the proposed rule for the CY 2020 Physician Fee Schedule in the Federal Register on August 8, 2019. CMS is currently seeking public comment on a few items that would impact both the CAHPS for ACOs and CAHPS for MIPS programs. CAHPS for ACOs Quality Score...
by Isaiah Dominguez | Aug 15, 2019 | Patient Experience
Join Erin Godden, PRC CAHPS Communication Manager, as she outlines the updates to the 2019 CAHPS for ACOs. Questions? Reach out to the CAHPS team by email at CAHPSTeam@prccustomresearch.com. Interested? Fill out the form below to be taken directly to the...
by Noah Larsen | Aug 9, 2019 | Patient Experience
Executing the best strategy to improve our patients’ experiences requires us to start from within. This does not mean we can discount successful strategies others have used. No matter the source, there are plenty of process lessons we can learn from others. The best...
by Isaiah Dominguez | Aug 8, 2019 | Patient Experience, Utility
Volunteers make the world go round. In the US alone, volunteerism has an estimated economic value of over $167 billion, according to The National Community Service. Hospitals especially rely on volunteers acting as the backbone and stabilizing in-house...
