by Noah Larsen | Jan 11, 2021 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Jan 7, 2021 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Dec 1, 2020 | Patient Experience
Update: CMS finalized the majority of their Overall Star Rating proposals in a recent final rule, except for their proposal regarding the stratification of readmission measures under the new methodology based on dually-eligible patients. Other proposals, such as peer...
by Noah Larsen | Nov 23, 2020 | Patient Experience
During a recent OAS CAHPS vendor training, the OAS CAHPS Project Team covered some developments in the OAS CAHPS realm. They gave more detail on the OAS CAHPS mode experiment from 2019, where they tested a few new options, including web-only, web with mail follow-up,...
by Noah Larsen | Nov 18, 2020 | Patient Experience
For years, the unstructured information provided in the open-ended questions on surveys has been challenging to synthesize on a large scale. When asked, “what are patients talking about?” your answer is likely related to the subject of the last 3-5 comments you read....
by Noah Larsen | Nov 3, 2020 | Patient Experience
PRC offers multiple methodologies for your patients to share their healthcare experience feedback. Among these, the most common methodologies are phone interviews and Esurveys. PRC has years of experience conducting both; with the dynamic nature of healthcare, more...
