by Isaiah Dominguez | Dec 4, 2019 | Patient Experience
On November 19th, 2019, the Agency for Healthcare Research and Quality (AHRQ) presented Recent Insights into CAHPS Survey Modes and Response Rates. The AHRQ moderator set the stage by clearly articulating that the goal of this research is to evaluate strategies for...
by Isaiah Dominguez | Nov 30, 2019 | Employee Experience, Patient Experience
According to AHRQ, nursing shift changes require the successful transfer of information between nurses to prevent adverse events and medical errors. Bedside shift report is the practice of having caregivers from an off-going shift working with the oncoming care team...
by Isaiah Dominguez | Nov 20, 2019 | Patient Experience, Utility
Personally, I love to take advantage of opportunities as they present themselves. Whether a prospect comes at me professionally or in my private life, I can’t resist the chance to experience, pursue, or learn something new. One might even call this FOMO—or “fear of...
by Isaiah Dominguez | Nov 13, 2019 | Consumer & Brand
Is Dr. Google worth the risk? In the Age of the Internet, many caregivers hope their patients come to them with questions about what they read online. In all reality, fewer Americans than ever talk to their doctors about what they find. In fact, more than half (56%)...
by Isaiah Dominguez | Nov 12, 2019 | Patient Experience
On August 8, 2019, CMS published the proposed rule in the Federal Register for the Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems. At this time, CMS is not proposing any changes to the 2020 OAS CAHPS survey. If finalized in the...
