Insights
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Insights
HCAHPS Experience Resources: Responsiveness
Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
When the Patient Experience Shifts: Findings and I...
Explore data trends during COVID-19 across the continuum of care to provide context for your own PX performance evaluation & goal setting.
HCAHPS Experience Resources: Nurse Communication
Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
Security Services
This rapid improvement resource focuses on staff engagement in security services & applicable communication best practices.
Transforming COVID Patient Care: A PRC Partner Spo...
Sparrow Hospital realized they could use their resources to shift the paradigm in COVID-19 management by allowing families to have visitations with patients.
HCAHPS Experience Resources: Discharge Information
Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.