Insights

Practicing Emotional Intelligence as a Healthcare...

Explore the importance of emotional intelligence and its value to the worldwide community of healthcare workers and the patient experience.

FFY2023 HCAHPS Proposed Rule Published

CMS announced several changes to Value Based Purchasing (VBP) for HCAHPS due to observations about data collected during the pandemic.

CMS Releases HCAHPS National Pandemic Performance...

CMS published a table that summarized changes in individual hospital level scores with data through Q3 2021.

Greater Recognition Needed for the Healthcare Hero...

The reality of the opioid epidemic further highlights the critical role healthcare professionals play in combatting opioid addiction.

Case Study: Answering the Call Through DEI Measure...

UnityPoint Health – Trinity built initiatives to withstand time, bring the community together, and inform the public on healthcare resources.

Knowing Your Strengths to Improve the Patient Expe...

We strive to uncover the various ways we can improve the patient experience by recognizing and embracing our own strengths.