Excellence & Loyalty
Turn excellence into sustainable action for loyal patients, physicians, and employees.
PRC’s data and insights guide your organization towards excellence to drive patient loyalty and strengthen your brand in today’s competitive marketplace. As dedicated partners, our team works with you to customize your research design and meet you where you are to best support your strategic goals.
Why Excellence?
PRC measures excellence in healthcare for a reason. When considering a doctor’s service, are you more likely to recommend a doctor you describe as “very good” or “excellent?” In our research, patients who perceive their care to be “excellent” are four times more likely to recommend an organization than those who perceive it as “very good.” It’s this distinction that differentiates the best in healthcare, and why we believe it’s important to acknowledge in our research.
Excellence goes two ways for us: we encourage healthcare organizations to strive for it, and we want to provide excellence in our research and solutions—both of which come from our own dedication to healthcare excellence, a dedication held for over 40 years.
Quality to Loyalty
To complement CAHPS questions that measure frequency of care, PRC also asks loyalty questions that measure for quality. With CAHPS questions, poor care could still receive the same response as excellent care if both are delivered with the same frequency. However, when measuring quality, if care is perceived as excellent, it creates a memorable experience that translates to healthcare consumer loyalty over your competition. We apply this loyalty measurement to our patient experience, employee engagement, and physician partnership research to foster excellence throughout your entire organization.
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Consumer & Brand
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Employee Experience
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Patient Experience & Government Surveys
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Physician Partnership Solutions
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
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