Call Center Support
Ensuring the highest quality communications for your organization
Partner with Proven Experts
As a leading provider of inbound and outbound call center services, PRC has extensive experience in handling sensitive patient information and delivering outstanding customer service. Our nationwide call center handles more than 50,000 calls per day, providing expert support to organizations of all sizes. We customize our quality assurance program for each client organization and record all calls for training purposes. Similarly, our robust reporting system provides real-time insights into call center performance, allowing our clients to monitor the success of their campaigns and identify areas for improvement.
Uphold Your Standard of Excellence
We customize our quality assurance program for each client organization and record all calls for training purposes. Our training team works closely with each client to develop a customized training program and become an extension of their organization. Similarly, our robust reporting system provides real-time insights into call center performance, allowing our clients to monitor the success of their campaigns and identify areas for improvement.
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Consumer & Brand
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Employee Experience
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Patient Experience & Government Surveys
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Physician Partnership Solutions
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
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Patient Experience
Maximizing value-based purchasing with PRC’s industry-leading response rates to drive patient experience toward excellence .
Community Health
Bringing expertise and passion to each assessment, PRC gets to the heart of your local health disparities and what exactly they mean for your neighbors.
Consumer & Brand
Providing you with reliable data to see how your hospital’s brand reputation stacks up against the competition.
Employee & Physician Experience
Addressing the most critical areas for your employees and physicians, making your organization an excellent place to work and practice medicine.
Call Center
Handling sensitive information as a leading provider of inbound and outbound call center services.
Public Health
Supporting a variety of public health initiatives with an eye on healthcare excellence.