Search Results for:
What’s new for HCAHPS in 2019?
Each year, PRC participates in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey vendor training to stay up to date on CAHPS happenings. So what did we find out this year?
Goal Setting
Goal Setting has the power and potential to create measurable improvements in their care, create organizational alignment for change, and establish accountability.
Evolving Differently: The Next Generation of Measu...
One of the things I am most proud about at PRC is our devotion to creating Patient Loyalty, so it was refreshing to our team to see the latest Health Affairs article, “The Next Generation of Measuring Patient Experience.”
HCAHPS Survey Eligibility Guidelines
Which patients are included in the HCAHPS survey?
4 Tips on Benchmarking
Benchmarking is a process by which a group or entity can see how they compare against other like groups or entities, giving us a sense of how well we are doing and helping us to identify room for growth.
Changing Your Internal Story, Leaving Self Sabotag...
I just returned from a mid-winter getaway to a warmer climate with my husband and kids. It’s always interesting how a brief sabbatical from work always seems to lead me right back to my work.