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White Bars on PRC EasyView®
When you are viewing your data on PRC EasyView®, you may notice that some time periods have a blue bar and some have a white bar indicating your scores.
Nurse Cinderella? Drawing the Line between Patient...
With real time patient feedback expanding across the healthcare marketplace, it’s easy to fall into the trap of confusing service recovery with the whole patient experience—a mistake costing many hospitals in time, money, and retention.
Improving Patient Safety Perceptions
How do we improve perceptions of safety?
Expressing Gratitude to Employees
Saying “Thanks!” may seem less hard-nosed than other aspects of leadership, but it can have a dramatic impact on morale, culture, and behavior.
PRC’s National Health Survey Brief: Chronic Condit...
The latest PRC National Health Survey identified eight in ten American adults as suffering from at least one chronic condition and over half of which are living with two or more.
Wait Time Communication
One of the most powerful techniques to improve and sustain emergency department experiences that drive patient loyalty is implementing ways to keep patients informed throughout their stay.