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Federal Register Proposal to Remove Pain Question...
In a Federal Register proposed rule, the Centers for Medicare & Medicaid services will remove the pain question, from the Home Health CAHPS Survey.
Embracing Excellence to Drive Consumers to Your Br...
This webinar examines the importance of having an excellent patient experience to back up the messaging marketing shares with consumers.
Experience Mapping
Map the patient experience and take the perspective of the patient to identify multiple “touchpoints” that build trust, confidence, and loyalty.
Attracting Excellence in Nursing at the 2019 ANCC...
This year’s conference provided innovative ideas surrounding compassion fatigue, the attention finally being given to workplace violence, and new ideas for how hospitals can optimally hire and retain excellent nurses.
Care despair: What health insurance literacy means...
Many of you, especially those working with patients, regularly encounter illiterate adults and may not even know it.
Lessons Learned from VBP Performance
VBP provides incentive for hospitals to administer excellent care, with the scores they receive determining the amount of Medicare reimbursements they earn, allowing them to further invest in their performance and cultivate higher scores.