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CARES™ Connect: Elements of an Effective Discharge...
Post-discharge communication is relatively commonplace in healthcare, so what makes CARES™ Connect stand out from other discharge solutions?
HCAHPS Experience Resources: Nurse Communication—L...
Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
CMS Publishes OPPS Proposed Rule 2021
CMS published an OPPS proposed rule, containing information for programs including OAS CAHPS & the Radiation Oncology (RO) Model.
The Conversation Curve™ for Navigating Conflict –...
The Conversation Curve™ is a conflict resolution model with a powerful purpose: it can guide a difficult conversation to a positive solution.
Physician Engagement, Communication, and Results S...
HXF co-founder and president Katie Owens joins to discuss supporting senior teams & physician leaders with advancing the physician experience.
Call Filters: Wait Time Exclusions
In order to reduce survey fatigue among patients, PRC has put forth a wait period exclusion protocol that is consistent with CMS’ guidelines.