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A Lot Can Happen in 15 Minutes: Patient Experience...
Time and time again, our research shows that four things significantly impact how patients feel about the overall experience.
Healthcare Leadership Awards
Healthcare Leadership Awards During our 2024 Healthcare Experience Summit on Wednesday, September 25, we’re excited to present our fourth annual Healthcare Leadership Awards to hospitals and health systems who exemplify PRC’s core values in the care and services they...
Practicing Emotional Intelligence as a Healthcare...
Explore the importance of emotional intelligence and its value to the worldwide community of healthcare workers and the patient experience.
FFY2023 HCAHPS Proposed Rule Published
CMS announced several changes to Value Based Purchasing (VBP) for HCAHPS due to observations about data collected during the pandemic.
CMS Releases HCAHPS National Pandemic Performance...
CMS published a table that summarized changes in individual hospital level scores with data through Q3 2021.
Greater Recognition Needed for the Healthcare Hero...
The reality of the opioid epidemic further highlights the critical role healthcare professionals play in combatting opioid addiction.