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Patient Rounding: A Rapid Improvement Resource
Patient rounding connects leaders & patients and gives patients confidence in the organization, the team, its leadership, & quality of care.
What Patient Experience Excellence Looks Like with...
Defining patient experience excellence is at the foundation of this week’s Healthcare Experience Matters podcast episode with Lara Burnside.
What it Takes to Restore a Culture of Civility in...
The need to foster healthy work environments and equip our teams with tools to broaden civility and combat incivility is at an all-time high.
How Leadership Behavior Helps Reduce Employee Turn...
Effective leadership behavior helps build an engaged workforce resulting in high levels of enthusiasm & compassion for patients.
Case Study: Creating a Community Focal Point
Saint Anthony Hospital’s longstanding dedication to improving the health of their community is embodied in their upcoming initiatives.
Advancing the Patient Experience in Children’s Hea...
On today’s discussion, we learn about some key challenges that exist when it comes to providing excellent patient experiences for children.