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Seeing the Big Picture in CG-CAHPS Survey Administ...

Nov 17, 2022 | Patient Experience

While point-of-care surveys have their perks, a bigger picture presents itself when considering other methodologies for CG-CAHPS.

What Football Can Teach Us About Healthcare Brandi...

Nov 3, 2022 | Consumer & Brand

Amid the football season, we explore the similarities between successful, popular NFL teams and hospitals with strong brands.

Twinkle, Twinkle, Little Star: Cradling Babies...

Oct 13, 2022 | Employee Experience

Taumaoe Gaoteote from Santa Clara Valley Medical Center shares strategies to boost patient & employee experience as life enters the world.

The Importance of Patient Experience on Consumer P...

Oct 11, 2022 | Consumer & Brand

Branding is not just for clothes, soft drinks, or other consumer goods; it’s extremely important for healthcare institutions as well.

2022 PRC Healthcare Experience Summit OnDemand Ses...

Oct 6, 2022 | Utility

View OnDemand recordings of sessions from our 2022 Healthcare Experience Summit.

Exploring the Burden of Empathetic Distress in Hea...

Oct 6, 2022 | Employee Experience

This episode of the Healthcare Experience Matters podcast serves as a reminder as to what empathy is in the first place.