by Isaiah Dominguez | Jun 25, 2019 | Patient Experience
We’re excited to start the summer learning about CAHPS! Join Jan Gnida, CPXP, Senior Vice President of Research Operation and Erin Godden, CAHPS Communications Manager, to get the latest news from the Centers for Medicare & Medicaid Services (CMS) about...
by Noah Larsen | Jun 24, 2019 | Patient Experience
The primary objective of using a random sample survey methodology is to speak intelligently about the entire population from which the sample is taken. The biggest impediment to accomplishing this goal is the injection of bias. Here we explain how PRC’s telephone...
by PRC | Jun 21, 2019 | Patient Experience
Methodist Health System fiercely embraces its commitment to service excellence. Implicit in its tagline, “The Meaning of Care®,” is the promise that leaders and employees at every level of the organization give their best effort every day, while fostering and...
by Noah Larsen | Jun 17, 2019 | Employee Experience, Patient Experience
Owensboro Health is a nonprofit health system with a mission to heal the sick and to improve the health of the communities it serves in Kentucky and Indiana. With their ongoing commitment to patient quality care, Owensboro Health engaged PRC to help drive excellence...
by Noah Larsen | Jun 17, 2019 | Patient Experience
Sample non-negotiable behaviors to employ in perioperative services, including managing up and respectful communication.
by Isaiah Dominguez | Jun 10, 2019 | Patient Experience
As we strive to create patient experiences that always meet or exceed expectations, it’s important to recognize that sometimes we will disappoint or even anger the patients and family members we are called to serve. We can all relate to times we have felt upset by a...
