by Noah Larsen | Aug 22, 2019 | Patient Experience
“Scripting” in healthcare describes specific phrases that caregivers use to increase patients’ understanding of the care, improve perceptions of the hospital, communicate reasons behind actions, etc. Quint Studer often talks about “key words at key times,” which are...
by Isaiah Dominguez | Aug 20, 2019 | Patient Experience, Physician Partnership
“Hey, Siri, tell my next patient I’ll be in to see them in a few moments.” “Alexa, make sure Joe Smith takes this antibiotic three times a day for ten days.” “Google, what’s the recommended course of action for a patient presenting these symptoms?” Give your smart...
by Isaiah Dominguez | Aug 20, 2019 | Patient Experience, Utility
Organizations are making greater investments toward improving patient experience than ever before, especially interactions between caregivers and patients. To both understand the return healthcare organizations are getting from their investments in patient experience,...
by Noah Larsen | Aug 19, 2019 | Patient Experience
Outcomes measures are important and the target of many strategies. But they are not always useful in understanding the journey; they are not helpful in identifying challenges along the way. Put simply, if your outcomes measures don’t move after an action plan has been...
by Noah Larsen | Aug 15, 2019 | Patient Experience
It’s difficult to motivate employees to change by asking them to summit Mt. Everest. Instead of making the challenge sound more daunting, leaders should make it sound more accessible.
by Isaiah Dominguez | Aug 15, 2019 | Patient Experience
CMS published the proposed rule for the CY 2020 Physician Fee Schedule in the Federal Register on August 8, 2019. CMS is currently seeking public comment on a few items that would impact both the CAHPS for ACOs and CAHPS for MIPS programs. CAHPS for ACOs Quality Score...
