by Noah Larsen | Mar 31, 2022 | Employee Experience
Our Healthcare Experience Foundation (HXF) partners are pleased to welcome back Nita A. Magee, PhD, RN, MHNP-BC, to the Healthcare Experience Matters podcast this week as we chat about mental health advice for busy practitioners. This is a “must listen” podcast for...
by Noah Larsen | Mar 24, 2022 | Patient Experience
OAS CAHPS: Testing the New Mixed Mode Option Hosted by Jan Gnida, CPXP, and Andrea Paseka of PRC Join PRC to learn about the newly-approved OAS CAHPS mixed mode methodologies that contain an e-survey component. We’ll review what the requirements are, and take a peek...
by Noah Larsen | Mar 24, 2022 | Patient Experience
Making his first appearance ever on our Healthcare Experience Foundation (HXF) partners’ Healthcare Experience Matters Podcast this week is Jeff Robbins. Jeff is a Coaching Leader with the HXF. He joins us to chat about what he has learned over the years when it...
by Noah Larsen | Mar 17, 2022 | Patient Experience
During a recent HCAHPS update vendor training, CMS also validated what many of PRC’s clients are seeing – since Q1 2020, publicly reported HCAHPS scores have fallen and remain lower than pre-pandemic levels across all HCAHPS measures. While we expected we would see...
by Noah Larsen | Mar 17, 2022 | Patient Experience
During a recent HCAHPS update vendor training, CMS discussed preliminary findings from last year’s HCAHPS mode experiment and a loose timeline for what they’re referring to as “HCAHPS 2.0.” CMS conducted a mode experiment with 45 nationally representative hospitals...
