Insights

Explaining PRC’s Excellent-Poor Scale

Why does PRC use an Excellent-Poor scale?

Survey Design Question Wording

How does PRC’s Survey Design Team know how to word a question?

Case Study: Playing Every Point

Moving the patient experience from very good to excellent.

CMS Adjustments to HCAHPS Data

What adjustments does CMS apply to our HCAHPS data?

2019 Magnet® Updates with Christy Harris

There are some key updates to the Magnet Recognition Program® that we want to keep you updated on!

Differing n Sizes Across Questions

Why are the n sizes different for different questions?