Insights

Exploring Disparities in Urban and Rural Healthcar...

In reviewing the data, it’s clear that disparities between urban & rural markets persist, particularly when it comes to access in healthcare.

Client Spotlight: Recognizing and Supporting Care...

A strong organizational culture supports a thriving patient experience, so Norwalk Hospital leads efforts to ensure excellence in both.

PRC’s National Health Survey Brief: Mental Health...

PRC’s National Health Survey explores mental health by addressing measures relating to depression, stress, and help-seeking behaviors.

FFY 2024 HCAHPS Proposed Rule Published

In a recent proposed rule, CMS announced several changes for HCAHPS guidelines as a result of observations from the 2021 HCAHPS mode experiment.

Power of Transparency: Sharing the Patient Voice

Discover a simple addition to your patient experience to meet patients online before they choose to walk through your doors.

What the AHCA Patient Safety Ruling Means for You

Florida’s AHCA recently finalized a ruling to make the AHRQ SOPS surveys mandatory for hospitals and ASCs to conduct.