End-to-End Patient Experience
Optimize your patient care with one comprehensive solution.
Connection
Our approach starts with patient access and the initial point of contact: scheduling a patient appointment. First impressions matter and set the tone for the care experience. We strive to create a positive interaction that is seamless and efficient for patients. Our highly trained call center professionals with years of experience speaking with patients, provide a compassionate voice on the other end of the line, ensuring that patients feel heard and valued. We prioritize the patient's convenience and access priorities by optimizing appointment scheduling and promptly securing appointments, minimizing unnecessary delays.
Listening
Enabling organizations to analyze and trend interrelated experience data accelerates improvement. Our End-to-End solution creates synergy across your organization by listening to the voices of your patients and providing real-time feedback to ensure every encounter is a positive one. From compliance with government mandated surveys to real time pulses that measure the experience of patients, employees, and physicians we focus our measurement on strategies to create excellence in healthcare. Now more than ever, listening and supporting the experiences of physicians, nursing, and staff is critical to reduce burnout and deliver safe, high-quality care.
Support
Committed to your success, our consultants play a pivotal role in supporting your organizational goals. Your consulting team will lead deep dives into data and identify areas for improvement, working with you to implement strategies that positively impact both employee and provider satisfaction as well as patient outcomes. Altogether, leveraging our hospital-wide healthcare discovery platform, which analyzes crucial metrics across the hospital and equips you to drive positive strategies for cultural change and operational improvement.
Best Practice
Through targeted initiatives developed with a focus on human connection, we ensure that healthcare professionals feel valued and supported in their roles. PRC's relationship-based approach to rounding focuses on connecting patients, employees, and physicians with empathy and compassionate care. This allows for open communication and closed-loop feedback, recognizing the invaluable insights and perspectives of your key audiences that create outcomes. By addressing their needs and concerns anonymously, we help create a positive workplace environment that directly translates into enhanced patient experiences and improved outcomes.
CARES™ Connect
Our CARES™ Connect discharge call solution serves as a vital bridge between hospital care and post-discharge life. Through personal, one-to-one post-discharge outreach, we ensure that patients have a thorough understanding of their discharge instructions, answering any questions and providing support in navigating medication regimens. Our aim is to empower patients to take control of their health and recovery, fostering a smoother transition from the hospital to home improving quality outcomes and resulting in reduced readmission rates.
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Consumer & Brand
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Employee Experience
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Patient Experience & Government Surveys
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Physician Partnership Solutions
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Explore Other Solutions
Patient Experience
Maximizing value-based purchasing with PRC’s industry-leading response rates to drive patient experience toward excellence .
Community Health
Bringing expertise and passion to each assessment, PRC gets to the heart of your local health disparities and what exactly they mean for your neighbors.
Consumer & Brand
Providing you with reliable data to see how your hospital’s brand reputation stacks up against the competition.
Employee & Physician Experience
Addressing the most critical areas for your employees and physicians, making your organization an excellent place to work and practice medicine.
Call Center
Handling sensitive information as a leading provider of inbound and outbound call center services.
Public Health
Supporting a variety of public health initiatives with an eye on healthcare excellence.
Latest Resources
HCAHPS Care Compare Percentiles
Updated February 2025 – April 2023 through March 2024 Discharges
NPS for Beginners: Everything You Need to Know
PRC ensures our clients collect important data points like NPS and build on them with our own meaningful insights.
HCAHPS for Beginners: 5 Frequently Asked Questions
Explore key pieces of information to know about HCAHPS surveys and the difference they make in the healthcare experience: