CARES™ Connect
Upgrade your care transition management and follow-up.
Close Your Discharge Gap
As the final step in a patient’s hospital stay, the transition home following discharge requires care teams expand the focus on the continuum of care in providing an excellent patient experience. Our readmission prevention program, CARES™ Connect follows up with patients and caregivers prior to patient experience survey administration to support their safe transition home. READ MORE
Create a Real-Time Feedback Loop
Our CARES™-certified interviewing team connects with patients as early as within 24 hours of discharge and verify patient adherence with discharge instructions. As an all-in-one improvement solution, CARES™ Connect can further a culture of patient safety by probing for risks that may result in readmission and determining instances where further support is needed. All call outcomes, including any risks, are reported to you on PRC’s online risk reporting platform, PRCAlertView.com, which updates in real time to ensure timely management of post-discharge risks.
Contact Us
Contact Form
Explore Other Solutions
Consumer & Brand
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Employee Experience
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Patient Experience & Government Surveys
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Physician Partnership Solutions
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Explore Other Solutions
Patient Experience
Maximizing value-based purchasing with PRC’s industry-leading response rates to drive patient experience toward excellence .
Community Health
Bringing expertise and passion to each assessment, PRC gets to the heart of your local health disparities and what exactly they mean for your neighbors.
Consumer & Brand
Providing you with reliable data to see how your hospital’s brand reputation stacks up against the competition.
Employee & Physician Experience
Addressing the most critical areas for your employees and physicians, making your organization an excellent place to work and practice medicine.
Call Center
Handling sensitive information as a leading provider of inbound and outbound call center services.
Public Health
Supporting a variety of public health initiatives with an eye on healthcare excellence.
Latest Resources
HCAHPS Care Compare Percentiles
Updated February 2025 – April 2023 through March 2024 Discharges
NPS for Beginners: Everything You Need to Know
PRC ensures our clients collect important data points like NPS and build on them with our own meaningful insights.
HCAHPS for Beginners: 5 Frequently Asked Questions
Explore key pieces of information to know about HCAHPS surveys and the difference they make in the healthcare experience: